Moderator Console

Cove's Automated Rules allow you to automate >90% of your Trust & Safety work, but unfortunately, it's impossible to automate 100% of it. There will always be harmful Items that slip through your automated systems. To handle those Items, you should allow your users to flag/report anything on the platform that they think is harmful (and in fact, a flagging/reporting feature is required by App Store guidelines and the EU's Digital Services Act). These reports are typically manually reviewed by a real person to account for the mistakes of automation.

Cove helps you handle this workflow with ease. Through our Moderator Console, we allow you to review those reports and make decisions about whether or not to take an Action. All you have to do is send us reported Items through our Report API, and we'll automatically add those Items to a Review Queue for manual review.

Then, your moderators can log into Cove, review every report in the Queue, and decide whether to take action on each Item.

In these docs, we walk through all the key components and features of the Moderator Console. Whether you're an engineer building an integration with Cove, or a user/moderator logging into Cove and using it every day, hopefully these docs will help you make the best use of Cove.